Support Desk Operator (PMWeb)
Responsible for receiving, logging requests for resolving technical issues related to operation of PMWeb. Support Desk Operator must work closely with all the members of project management team.
• Take requests for help and advice through the approved Support Desk channels and log all such requests, agreeing a classification and resolution time with the requestor. •Expedite all Support Desk Requests within their resolution time for their agreed classification. •Undertake a daily review of the log of Support Desk Requests. •Escalation any serious problems for joint discussion between the Head of the Project Support Office and the IT Department, as appropriate. • Assist the Head of Project Support Office with discussion and action planning for System Improvement Requests. • Provision of support as required to the System Administrators of PMWeb to ensure the correct creation(registration) of new projects in the System, to ensure tie availability of software licenses for new project team members, and to ensure the correct closure of completed projects in the PMWeb System. •Deliver induction training sessions and record the feedback, for discussion with the Head of Project Support Office. •Manage upgrades of PMWeb in a stable, progressive manner whenever the vendor announces the availability of a new version. Perform other related duties and assignments as directed.
windows server systems, utilities and scripting
Industry Type :